Return Policy

How to return an item

If you need to return an item, please follow these simple steps

 

Why you may need to return an item?

If the product has arrived damaged, we will arrange for an exchange on return of the damaged item

If you are not satisfied with the performance of our product, we will provide a refund on the return of the item

 

28 day cooling off period

If you would like to return an item please notify us within 14 days of your order being delivered. You then have a further 14 days to return the item back to us. This gives you a maximum of 28 days in total to return an item.

You can contact us by completing the form on our contact us page, selecting ‘returns’ from the drop-down menu.  Do we have this option, or can we add it? We need something so we know who is sending what and double check it with Ogdens.

 

Where do I send returns?

Once our Customer Care team have been notified, please arrange postage to:

Just Aid Brands UK Ltd, Unit 3F, Acre Park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH

Unfortunately, we’re unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we’d recommend sending all returns via a recorded delivery service.

 

How long will it take to process my refund

Your refund will be processed within 3-5 working days of receiving your item, however it can take up to 30 days to receive the refund via the original payment method.

In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation.

To read out full terms and conditions, please click here. Link to our Terms and Conditions.